Our passion is delivering training that is innovative, relevant & useful. We have run sessions all over Victoria as well as speaking at conferences and events across Australia. We love our Regional training and visiting our country friends, if you want us to visit your area please let us know.
People are always asking us for more training. They want to share our sessions with their colleagues.
Although we only advertise our public training sessions, we are frequently visiting individual agencies and corporate offices.
Our most popular public sessions of are listed on this page. These are our standard, pre-written courses which we have delivered in our organised events and these sessions have also had the best feedback and the most requests. These sessions can be delivered to your team in-house or online via Zoom as they are but we can also alter or create sessions based on your needs.
Topics include:
- The New World of Property Management
- The New World of VCAT
- Stress/Time Management/Conflict Resolution
- Mould & Maintenance
- VCAT Training – NTV & Arrears Management (online via Zoom, one hour session)
And if you need your own training material, we can create it or work with you to help you develop it.
If you would like to discuss what we can do for you and your team, please contact us at hello@mitchellpt.au
In the last few years Property Management has gone through some massive changes. Starting with the changes to the legislation and regulations and then COVID-19 being thrown into the mix as well. As a result the way we deal with clients and manage our properties has changed. This session will guide you through how to effectively manage tenancies and your clients in today’s climate.
We will work through the life cycle of a tenancy and look at ways we can improve our technology, documentation, compliance, risk management and service to our clients.
LEARNING OUTCOMES:
- Look at some of the major areas of change in the Residential Tenancies Act and the Regulations
- Look at compliance obligations with minimum standards, disclosure statements, safety checks & how to ensure you follow correct processes and educate your clients along the way
- Run through the life cycle of a tenancy and highlight risks and areas of improvement
- Learn how to correctly set up a RRP & Renter file
- Discuss what areas agencies usually do not do well which can pose a huge risk to the OIEC
- Learn how to be the best PM and run the best portfolio/department out there!
WHO SHOULD ATTEND
This training is for anyone in property management and it will suit all levels of experience.
BOOKINGS:
Please email hello@mitchellpt.au
Property Management has changed significantly in the last few years and as a result so has VCAT. This brand-new session will run across various locations in 2023 and it will assist PM’s to have a more thorough understanding of VCAT and the way it works in today’s Property Management climate. Property Managers do need to have extensive knowledge of the Residential Tenancies Act, the Regulations and VCAT to effectively manage properties. This session will give you the education and information to be across the changes and how this has affected VCAT determinations & outcomes.
LEARNING OUTCOMES:
- Gain a solid understanding of the Residential Tenancies Act and the Regulations
- Learn how to correctly serve notices & apply for hearings
- Suggested wording for notices & applications will be given to each attendee
- Learn about documentation and what is required for each notice
- Go through the different summary of proofs
- Learn about breach notices and how they work
- Learn how to effectively follow the arrears process
- Learn about depreciation in rental properties and how VCAT calculates it
- Learn how to enforce a monetary order after a VCAT hearing
- Learn about penalty units and how they work
- Learn where to find the relevant information so you can stay on top of the changes and educate your clients
WHO SHOULD ATTEND
This training is for anyone in property management and it will suit all levels of experience.
BOOKINGS:
Please email hello@mitchellpt.au
Managing Time is something we all need to do. Good time management can be the difference between working normal hours or not. It can also be the difference between sanity and insanity. And stress unfortunately comes with the job in our profession – it’s unavoidable!
Session Topics
Energy levels – what are they and what powers YOU?
Obstacles – things that get in your way or upset your day
Stress causes – the things that cause us stress
Choke barriers – those tasks that take forever…
Time suckers – regular consumers of time: how to manage them
Ideal weeks – create your own
Managing your stress – from cause to resolution
Organised structures – how to get organised
Training plans – improve yourself and your team
Systems & procedures – organisation via regulated self-discipline
Conflict – how to deal with it effectively
Resilience – what is it and how can we build on it
Work-Life Balance – how do we achieve this
Wheel of life – goal setting
In this session, we will talk about how your personal energy levels affect your work life, the obstacles in your day, how to manage them, and the tools and structure you can use to get both organised and efficient. We also want to use time management to manage and reduce stress. Further, we will talk about training plans and systems & procedures which can be used to get the whole team to same level plus some little tips & tricks involving communication and legislation. We will finish off with looking at your work-life balance and using the Wheel of life tool we will create some goals and targets so we can be the best versions of ourselves at work and away from work.
Who should attend?
This session is for Property Managers, their assistants and department leaders.
BOOKINGS:
Please email hello@mitchellpt.au
As property managers we have a responsibility to ensure the properties under our management are safe, secure and well maintained. Maintenance of properties is important, and it is one area of Property Management that often goes horribly wrong. With the changes to the RTA mould is now included in the legislation and Property Managers need to have a thorough understanding of how to deal with mould and the relationship with the Renters.
Learning Outcomes:
This session will go over many aspects of Mould & Maintenance including the legislation, responsibilities, how to deal with mould and much more including:
– New legislation & responsibilities
– Renters and RRP’s obligations
– Urgent & Non-Urgent Repairs
– Rental Non-Compliance Register
– How to deal with repairs when the renter is at fault
– Minimum Standards
– General overview of breach notices
– Update on Tenant’s Vic & their mould clinic
– Information on mould
– An interesting case study regarding mould
We will provide a detailed presentation at the end of the session which can be used as a resource guide.
Who should attend?
This session is suitable for property managers of all levels of experience.
BOOKINGS:
Please email hello@mitchellpt.au
In this one-hour training session, we will delve into two crucial aspects of property management: VCAT notices and arrears management. By the end of this session, participants will gain a comprehensive understanding of how to navigate VCAT notices effectively and manage arrears professionally.
We’ll start by exploring VCAT notices, focusing on understanding what VCAT is, the various types of notices to vacate, the legal grounds for issuing such notices, the required documentation for each notice, the correct summary of proofs, and the required notice periods. We will also delve into the proper procedures for serving notices to renters and discuss renters rights and responsibilities.
Next, we’ll transition to arrears management, beginning with an explanation of what arrears are and why they are important to address promptly. We will then explore proactive strategies and best practices for preventing arrears, emphasizing the significance of effective communication with renters when arrears occur. Legal procedures for addressing arrears will be covered, along with an overview of how VCAT plays a role in arrears resolution.
We will also discuss the reasonable and proportionate test and will include some suggested wording for some common notices and applications.
Throughout the training, participants will need to have their cameras and microphones on and are encouraged to ask questions and actively engage in discussions to ensure a thorough understanding of these critical property management topics. By the end of this session, you will be equipped with the knowledge and tools to handle VCAT notices and arrears management confidently in your property management responsibilities.
Who should attend?
This session is suitable for property managers of all levels of experience.
BOOKINGS:
Please email hello@mitchellpt.au